Terms and Conditions for Classes Whilst all efforts are made to run scheduled classes at times things can and do occur that result in a class cancellation. If this occurrence takes place, a full refund of any monies pre paid for a class will be given to the class participants or their payment can be carried forward to the next available booking. The choice being that of the client.
If for some reason the class participant needs to cancel a booking, the participant has 12 hours before the commencement of class in which to cancel without charge. If a cancellation is made after the 12 hour window full class charges will be made.
It is also understood that emergencies can and do occur for class participants as well. In such cases, any monies that have been paid towards a class can be used towards the next available booking at the discretion of the class provider. This will be provided on the understanding that the class participant notifies the class provider by means of txt or email of the need to cancel the booking in a timely manner.
If a class participant regularly cancels their bookings with less than 12 hours notification, they may be unable to book for future classes. If for any reason a class participant wishes to discuss this process or dispute a charge for a cancellation booking all avenues of communication will be open.
All new clients will be required to complete an initial assessment to establish a starting point of Pilates training and to assess any issues, concerns conditions that are relevant to Pilates practice. All clients are to complete an Adult Screening Form and a release and waiver form before any practice is to be undertaken. These will be sent by email prior to your first appointment and should be brought with you to this appointment. These are to be held in paper form at the Home Studio premises. All care is taken to keep your information private and confidential and will not be shared with anyone unless directed to by law.
Please arrive in time begin class at the scheduled start time
Please turn your phone on silent
Please refrain from accepting or making calls or texts during class time. If you are expecting an important call during the time of the class it is advisable to make yourself available for a different scheduled class.
Note that receiving and making calls and texts during class is disruptive to the other participants in the class. If it is common behaviour that calls and texts are made or received during class time you may be unable to make further appointments to scheduled classes.
Please remain for the entirety of the class. It is understood that at times special circumstances occur that require yourself to leave class early. In such cases please advise me before the commencement of class. If you do need to leave early please excuse yourself. Please understand that leaving a class early is disruptive to the other class participants.
Please wipe down any mats or equipment that you have borrowed & used during class.